Frequently Asked Questions

1. How do I place an order? To place an order, simply navigate to the product page of the hoodie you wish to purchase. Select the size, color, and quantity, and click on the “Add to Cart” button. Once you have added all the desired items to your cart, proceed to the checkout page to complete your order.

2. What payment methods do you accept? We currently accept payments via major credit cards (Visa, Mastercard, American Express), as well as PayPal and other payment methods. All transactions are securely processed to ensure the safety of your personal and financial information.

3. Can I cancel or modify my order? Unfortunately, once an order has been placed, it cannot be modified or canceled. We strive to process and ship orders as quickly as possible, which limits our ability to make changes. We recommend reviewing your order carefully before completing the purchase.

4. How long does shipping take? Shipping times may vary depending on your location and the shipping method chosen during checkout. On average, domestic orders within [your country] are delivered within 5-7 business days, while international orders may take up to 2-4 weeks. Please note that these estimates do not include order processing time.

5. Do you offer international shipping? Yes, we offer international shipping to most countries. However, please be aware that additional customs fees, taxes, and duties may apply upon delivery, for which you will be responsible. We recommend contacting your local customs office for more information regarding potential charges.

6. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not, please contact our customer support within 7 days of receiving your order. We will provide instructions on how to proceed with returns or exchanges. Please note that the item must be unused, in its original packaging, and in resellable condition to be eligible for a return or exchange.

7. What if I received a defective or damaged item? We apologize for any inconvenience caused. In such cases, please contact our customer support immediately with your order details and a description or photo of the issue. We will work with you to resolve the problem as quickly as possible, either by offering a replacement or issuing a refund.

8. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment on our website or the shipping carrier’s website.

9. Do you offer wholesale or bulk discounts? Yes, we offer wholesale and bulk discounts for orders of a certain quantity. Please reach out to our sales team via the contact information provided on our website, and they will be happy to assist you with pricing and further details.

10. How can I contact customer support? If you have any further questions, concerns, or need assistance, please don’t hesitate to contact our customer support team. You can reach us through the contact form on our website or by sending an email to admin@brokenplanetuk.ltd . We aim to respond within 24-48 hours.