Return Policy

Thank you for shopping with BROKEN PLANET! We want to ensure that you have a satisfying experience with our products. Please read our return policy carefully before making any purchase.

Returns

If you have an issue with a product you’ve received, we’re here to help. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Claims

If you encounter any issues with your product, you can claim a refund within 24 hours of receiving the product. To initiate a refund, please contact our customer support team at support@brokenplanetuk.ltd within the specified time frame. We may require additional information, such as photographs, to process your claim.

Refund and Deductions

Please note that a refund does not cover the full purchase price. The following deductions will be applied:

  1. Refund Processing Fee: A processing fee may be deducted from the refund amount to cover administrative costs associated with the return process.

  2. Shipping Fees: Original shipping fees are non-refundable.

  3. Restocking Fee: Depending on the nature of the product, a restocking fee may be applied.

  4. Return Shipping Costs: If you are required to return the item, you will be responsible for the return shipping costs.

Refund Approval

Once your refund claim is received and inspected, we will notify you of the approval or rejection of your refund. If your claim is approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account first. If the refund is not reflected, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@brokenplanetuk.ltd

Contact Us

If you have any questions regarding our return policy, please contact our customer support team at support@brokenplanetuk.ltd. We are here to assist you and ensure your satisfaction with our products.